Support
We're here to help. Most answers are below. If yours isn't, email us and a real person will reply, usually within two working days.
Include the email you sign in with and what phone you use. Please don't send private +together content.
Getting started
My sign-in code hasn't arrived
Check your spam or junk folder, and that you typed your email correctly. Codes expire after a few minutes, so ask for a new one if it's been a while. Still nothing? Email us from that address.
How do I link with my partner?
One of you opens +together and taps Invite your partner to create a code, then shares it. The other opens +together, taps I have a code from my partner and enters it. Codes last 7 days and work once.
My partner's code says I'm already in a space
If you set up +together on your own first, go to Settings → You and your partner → Close your +together space, then enter your partner's code. Nothing is lost if you haven't linked anyone yet.
How do I add people to our household?
In Our Life, open your household and tap Invite an adult. Each person joins with their own account, and adults all see the same lists, tasks and calendar.
+together
Why can't I see the spicier questions?
Each of you chooses a level (Everyday, Flirty, Sensual or Spicy) from the Spice tile in +together. You both see the lower of your two choices, so nothing opens until you've both chosen it.
Can my partner see my Yes, No, Maybe answers?
No. Your partner only ever sees ideas you both said yes or maybe to. A "no" is never shown to anyone, and you can change your answer any time.
Why can't I see my partner's answer to today's question?
Answer it yourself first. Daily answers are revealed only once you've both answered.
How do I unlink?
Settings → You and your partner → Unlink partner. Your shared space ends for both of you, and anything you'd shared goes back to being private.
Reminders and notifications
I'm not getting reminders
Check that notifications are allowed for Fridge+ in your iPhone's Settings → Notifications, and that Focus or Do Not Disturb isn't on. In the app, Settings → Notifications shows your reminder choices and quiet hours. Reminders inside your quiet hours wait until they end.
Will notifications show private things on my lock screen?
No. Lock-screen text is always generic, like "Your partner sent you a note". Open the app to read it.
Photos
Where are our album photos kept?
On your phones. When you add a photo, Fridge+ keeps a copy on its server for 30 days so others in your household can save it. After that, the server copy is deleted. If someone hasn't opened the album in that time, ask the sender to share it again.
Subscription
How much does it cost?
$9.99 a month or $59.99 a year (or your local equivalent), after a 7-day free trial. One subscription covers you, your partner and your household.
How do I cancel?
On your iPhone, open Settings → your name → Subscriptions → Fridge+ → Cancel Subscription. You keep access until the end of the period you've paid for. Deleting the app or your account doesn't cancel it.
I paid but the app is still locked
Make sure you're signed in to the same Apple ID you paid with, then tap Restore purchases on the subscription screen. If your partner subscribed, check that you're linked.
Can I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Your data
How do I download my data?
Settings → Privacy and data → Export your data. It includes everything that belongs to you, but not your partner's or household members' private data.
How do I delete my account?
Settings → Privacy and data → Delete account. This unlinks your partner, removes you from every household and deletes your account. It can't be undone. Remember to cancel your subscription separately.
Read our Privacy Policy for the details.
If you feel unsafe
Fridge+ is for couples who both want to be here. If you feel afraid of your partner, controlled or pressured, the exercises in this app aren't the right tool, and that's not your fault.
- In an emergency, call your local emergency number (999 in the UK, 911 in the US, 112 in the EU).
- UK: National Domestic Abuse Helpline, 0808 2000 247, free and open 24 hours.
- US: National Domestic Violence Hotline, 1-800-799-7233, or text START to 88788.
You can unlink or delete your account at any time. If someone else might see your phone, sign out to remove the app's data from it.